1. Controller

The controller responsible for the processing of personal data on this website is:

Story System Studio Alex Canariov Via Maggio 13 6900 Lugano Switzerland Email: info@storysystemstudio.ch Website: https://storysystemstudio.ch

2. General

We take the protection of your personal data seriously. We process personal data in accordance with applicable Swiss data protection law, in particular the Federal Act on Data Protection (FADP), and, where applicable, other relevant data protection rules.

This Privacy Policy explains what personal data we collect, how we use it, for what purposes, and with whom it may be shared.

3. Personal Data We Process

When you use our website, we may process the following personal data:

a) Contact form data

If you contact us through the contact form, we process the information you provide, such as:

  • name

  • email address

  • company name, if provided

  • budget or project information, if provided

  • message content

  • date and time of submission

b) Technical data

When you visit the website, technical data may be processed automatically, for example:

  • IP address

  • browser type and version

  • device information

  • date and time of access

  • pages visited

  • referrer URL

  • server log data

c) Security and anti-bot data

To protect our forms and website from bots and abuse, we use Cloudflare Turnstile. Cloudflare states that Turnstile is designed to distinguish human users from bots and provides additional privacy information in its Turnstile Privacy Addendum. 

d) Analytics data

We use Cloudflare Web Analytics to measure website traffic and understand which pages are visited and where visitors come from. Cloudflare states that Web Analytics does not use cookies or localStorage and does not fingerprint individuals via IP address, user agent, or similar data for the purpose of displaying analytics. 

4. Purposes of Processing

We process personal data for the following purposes:

  • to respond to enquiries sent via the contact form

  • to communicate with prospective clients and business contacts

  • to operate, secure, and maintain the website

  • to protect the website and contact form against spam, bots, and abuse

  • to understand website traffic and improve our website and services

  • to document and administer communication where necessary

5. Contact Form and Database Storage

When you submit the contact form, your message may be:

  • sent to us by email, and/or

  • stored in the WordPress database of this website

We use this information solely to process and respond to your enquiry and for related administrative follow-up.

6. Disclosure to Third Parties

We may disclose personal data to service providers who help us operate this website and our communication systems, in particular:

  • hosting providers

  • email providers

  • technical maintenance providers

  • Cloudflare, for Turnstile and Web Analytics

Such providers process personal data only to the extent necessary for their services and subject to appropriate contractual and legal safeguards.

7. Hosting and Email Services

This website and our business email services are provided through Hostinger. In connection with these services, Hostinger may process technical and communication-related personal data, such as IP addresses, server logs, website content, and email-related data.

When you contact us via the contact form or by email, your message may be processed and stored through systems provided by Hostinger.

According to Hostinger, its infrastructure may be located in different countries depending on the selected service and technical setup. Where personal data is processed outside Switzerland, we seek to ensure an appropriate level of protection in accordance with applicable law.

8. International Data Transfers

Some service providers may process personal data outside Switzerland. Cloudflare states that, depending on the service, metadata may be processed in data centers in the United States and Europe. Where personal data is transferred abroad, we seek to ensure an appropriate level of protection through suitable safeguards required by applicable law. 

9. Cookies and Similar Technologies

This website may use technically necessary functions. For website analytics, we use Cloudflare Web Analytics, which Cloudflare states operates without cookies, localStorage, or fingerprinting for analytics purposes. 

If additional cookies or third-party tools are introduced in the future, this Privacy Policy will be updated accordingly.

10. Retention Period

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law.

Contact form enquiries may be retained for as long as necessary to process the request, continue relevant communication, document business correspondence, or comply with legal obligations. If you want, you can set a specific operational retention period here, for example:

Suggested optional sentence:

“We generally keep contact form enquiries for up to 12 months unless longer retention is necessary for legal, contractual, or evidentiary reasons.”

11. Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

12. Your Rights

If we process your personal data, you may have rights under applicable law, including:

  • the right to request information about your personal data

  • the right to request correction of inaccurate personal data

  • the right to request deletion of personal data, where legally permitted

  • the right to object to certain disclosures or processing, where applicable

Under Swiss guidance, data subjects have rights including access, correction, and deletion, although deletion is not absolute and may be limited by legal obligations or overriding interests. 

To exercise your rights, please contact us at:

info@storysystemstudio.ch

13. No Automated Individual Decision-Making

We do not use your personal data for automated individual decision-making that produces legal effects or similarly significant effects.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The version published on this website is the current version.

Last updated: 03.03.2026